FAQ

Below we list some frequently asked questions that give you an insight into your options when buying from us. If you can’t find the answer to your question here contact us or call in at one of our showrooms for a chat, there’s no obligation to buy!

Is it really easier to buy from The Car People?

Yes - we take away as much hassle as we can, and it’s easy to shop with us either online, at our showroom or even over the phone - so you don’t need to keep visiting main dealers. We’ll organise part-exchange valuations while you wait, same-day test drives, and even great-value finance and after-sales packages – all to save you from shopping around. And we only sell from stock, so your car will be ready to collect just a couple of days after you've made your decision.

Will I really save money?

We offer great value in everything that we do, from the price of the car itself (you could save up to £10,000 compared to main-dealer prices) to our competitive finance deals and high-quality aftercare packages. Because of the size of our operation, we can do all this without sacrificing quality or our high levels of service.

Is The Car People regulated by an industry body?

Yes – we’re members of and regulated by:
  1. The Financial Conduct Authority (member no 305727)
  2. West Yorkshire Trading Standards Motor Trade Partnership
  3. Tameside Trading Standards
  4. South Yorkshire Trading Standards Motor Trade Partnership

What checks do you make before selling a car?


  1. We only stock vehicles with a warranted mileage, which have had either one owner, or have been checked by the Vehicle Mileage Check service (recognised by Trading Standards. (New, delivery-mileage and one-owner vehicles do not require a mileage check, as we obtain an invoice from the supplier confirming that the mileage is warranted.)
  2. We thoroughly inspect every car on arrival. Our team of mechanics, cosmetic repair specialists and valeters then prepare every vehicle to our exacting standards. We also quality-check every vehicle before it is put on display.
  3. If we doubt any vehicle, we simply don't accept it for sale. So you can buy a second-hand car from us with complete confidence.
  4. We then re-check your car the day before you pick it up, making sure it meets our stringent standards, and is totally safe, before it is handed over.
  5. For complete piece of mind, your personal handover executive will ensure that you are 100% confident with the controls of your new car before you drive away.

What do the preparation levels mean?

We have a series of 5 preparation levels (1,2C, 2, 2+ & 3). Each one is designed to ensure we thoroughly check & prepare every vehicle to our high standard.

Levels 1 & 2C are for vehicles that either do not require a service or one is not due within the next three months. These levels include a detailed multi-point inspection, thorough mechanical, cosmetic and structural inspections as well as a road test. We'll also perform quality control checks after valeting & before delivery.

Levels 2, 2+ & 3 have all the above checks as well as a service element. This is because either a service is due, one is imminent, or we have no evidence that the correct service has been done in line with the vehicle's age & mileage. The parameters for these levels are set around the vehicle's age & whether it is still covered under a manufacturer's warranty.

Do I need an appointment for a test-drive?

No we want you to feel free to test-drive as many cars as you like, whenever you want. At all but the very busiest times, we will quickly organise a test-drive for you of as many cars as you wish.

What warranty do I get?

All our cars come with our minimum 90 day warranty, which covers all mechanical & electrical compontents for unlimited claims in the warranty period. A copy of the exact cover is available upon request.

Additionally some cars are listed on the site with Balance of manufacturer's warranty. These vehicles carry the remaining portion of their new car warranty.

Finally we have some vehicles that are listed with Warranty at manufacturer's discretion. They are vehicles that are still within their manufacturer's warranty period however their servicing is outside of the manufacturer's recommendations. They will have warranty cover, however a failure that is service related may not be covered.

Any vehicle can be purchased with our RAC approved extended warranties, which include full RAC breakdown assistance.

Do you offer finance?

We offer a range of finance packages from a list of lenders. We work with Blackhorse Motor Finance, Santander Consumer Finance and a specialist broker, who helps with customers who have specific requirements or issues with their credit history.

We may be paid an income from one of these lenders if you choose to take out finance with them. For more details see our important information sheet on site.

Are there any costs on top of the advertised price?

The only potential charges come from Road Fund License, Cherished Number Transfer/Retention (if applicable) and our optional Delivery Administration Fee. The delivery administration fee is if you want us to re-valet your car before delivery and organise the taxation of the vehicle for you. Also if you have a part exchange then it covers the provenance check required for us to authenticate the vehicle and it's details.

If I really can’t collect, can you deliver?

We do not deliver as we cannot guarantee the service levels offered by transport companies. Also most customers find the cost of delivering a single vehicle to their door very expensive.

Will I have to wait for my new car?

Because we only sell from stock, there are no lengthy delays while you wait for your car to be delivered. We can even do a same day delivery, subject to an available hand over appointment. The only delay is if you have a cherished number plate, which has to be processed by the Local Vehicle Licensing Office.

What do I get with a used car?

We have a department dedicated to sourcing documents and other items for our used cars. All information we collect is stored on our computer system and displayed on our vehicle specification sheets, our website and your order. That way, there are no surprises and you’ll know exactly what to expect with your new vehicle. We even guarantee that if we fail to deliver an item documented on your order, we’ll arrange a replacement without question.

What happens if I have an issue after delivery?

We have a central customer services team who are on hand seven days a week to help you with any queries & ensure you get the best possible service. If you have an issue where the car has to come back to us then the car will need to go back to the site where you collected it from, as they have the best knowledge of the vehicle & it’s history. Because of this we recommend that, wherever possible, you take delivery of your new car from your local branch.

How often do you update the stock on your website?

Our website is updated 3 times per day at 12:00am, 12:00pm and 17:00. Once it has been prepared & valeted for display then the photographs are uploaded within 24 hours. Finally as soon as a car is sold it is immediately taken from the site.

What if the car I want is at a location that isn’t near to me?

We can organise photographs for you for a car that isn’t local. We can also organise for you to view the car at its current location and then move it for you once you’ve ordered it. Alternatively you can order the car in advance and we can then move it ready for delivery. If the car isn’t as described then you’re under no obligation to take it. However to do this the vehicle will need to be viewed before we tax/register it.

What finance options are available?

Whilst our main finance products are hire purchase and personal loan, we also offer PCP and lease purchase. For simplicity, we quote our hire purchase/personal loan rates on this site, which are available to all customers subject to status.

How will I know which one is right for me?

Our people are trained to give you the best advice. They can talk you through the various options available and demonstrate which ones offer you the best value.

What if I have no deposit, or owe more than my car is worth?

Because our cars offer excellent value we can, subject to status, accommodate customers who wish to pay no deposit, owe more than their car is worth, or require cash back to settle a personal loan on their vehicle.

We can settle the outstanding finance on your current car as part of the overall package & then re-finance this amount (subject to status) as part of the new finance agreement on your new car.

Letting us settle your current agreement also avoids the 7-10 day delay that finance companies enforce if you settle the car yourself.

How long will it take to sort the paperwork out?

We have agreements in place with major national finance companies that make the process of funding your new car as hassle-free as possible.

We require only limited information and, in most circumstances, one or two key proofs of identity. Your finance proposal can be processed, and accepted, the same day. You don’t even have to wait for funds to clear in your account before collecting your new car, simply bring your proofs on the day of collection, check through and sign your finance document and you can drive your car away there and then.

You could be in your new car in a couple of days, a lot quicker than the 5-10 days it could take with a direct lender.

What if I’m not sure about my credit history?

We have a service available where you can check your credit worthiness without affecting your credit score. Alternatively if you've already chosen a car you can apply for finance for it on line from the finace calculator on the vehicle details page.

Our team of finance specialists will then contact you regarding the finance company's decision & the best acceptance we can get for you.

In certain circumstances there may also be a requirement to pre-sign your documents prior to delivery. But don’t worry: if this is the case, our finance team will keep you informed throughout the process.
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